Manual entry forms still valid at border control posts 

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Waqiuddin Rajak

THE Royal Customs and Excise Department will still be receiving manual vehicle entry forms at the border control posts; to give time for the people to adjust to its new QR-code based vehicle entry system (VES).

The department however, will only do so within six months after implementing the new system, which was in place since the end of April this year, Acting Assistant Controller of Customs Khairul Bariah Ahmad told The Bruneian recently.

Despite getting good response, the mechanism of the new system has yet to be embraced by the public, particularly those who are unfamiliar with the technology used for the system.

Pictures: Waqiuddin Rajak

In view of this, the Royal Customs and Excise Department has organised a nationwide road-show led by its Acting Controller of Customs Pg Hasnan Ali Hassan, with Belait being the last district visited yesterday.

The roadshow was aimed at promoting a better understanding of the new VES; while at the same time disseminate further information through other platforms including social media.

Besides having to conveniently have their QR codes scanned at the border custom lanes, people also have the choice to register their access early and have their codes sent right to their phones before making their ways across the borders.

This can be done by visiting the department’s online portal at, but prior to registration, vehicle owners should note that they would also need to provide their car’s chassis and engine number, as the portal is linked with Land Transport Department’s database for further verification.

“Bruneian cars would not face much of a hassle because everything has already been included in the database; all that is needed is just to provide their vehicle number, chassis number and engine number,” said Khairul Bariah.

Foreign registered cars however, would need to fill in more details the first time they register through the system, she added.

“Since this is a pilot project, we are still looking to allow people to learn more and adjust themselves with the system; but after six months, we will not be accepting manually filled forms anymore,” said the acting assistant controller of customs.

“For those who are unfamiliar with the technology, we have our officials at hand ready to assist them at the control posts; or they can also come to our department and we will guide their registrations, and teach them how to use the system,” she added.

Besides from being sent directly to car owner’s phones, the QR codes can also be printed and kept in the car; the codes however will only valid for a period of three months.

In cases where drivers lost their codes, they can always apply for it again at the department’s portal, said the custom official. At this moment, the plan is to get feedbacks from the people to further improve the system.

The department however, will also be exploring suggestions made by those attending its nationwide roadshow; including the idea of working together with the National Registration and Immigration Department to fully implement code-scanning system at the border control posts.

The Bruneian