A picture showing travelers checking in at the Brunei International Airport. Image: Ridhwan Kamarulzaman

Royal Brunei Airlines (RB) is closely monitoring any developments relating to the outbreak of Coronavirus in China.

The national flight carrier is also in the loop with the current directives issued by the World Health Organisation (WHO) and the various government agencies in China, Brunei and other countries.

RB in its statement said that it is working closely with the authorities to minimise the outbreak of the virus and is taking proactive measures to ensure safety for its guests and crew.

“This includes proactive screening on the ground and initiating safety measures to be taken by both crew and guests both on the ground and in air,” the flight carrier said, adding that it also placed a set of standard operating procedures to handle each flight including inflight medical flight emergencies.

Any guests who are unwell will be attended to by relevant medical authorities immediately after the aircraft lands, RB added.

RB has also uplifted stocks of surgical masks and anti-bacterial hand sanitisers, which will be used strictly for emergency cases.

Additional aircraft cabin disinfection has also been implemented as a proactive measure by RB.

Passengers and crew who are feeling unwell and have travelled to China recently are strongly advised to promptly seek medical attention, and report their travel history.

Some flight suspension/consolidation from mainland China and Hong Kong has been implemented as follows and applies till February 29, 2020 (see table below).

Additionally, RB is also assisting guests who are affected by the flight changes by providing alternative arrangements where feasible, or giving full refund of the fare.

Certain destinations within RB’s route network have imposed travel bans for guests based on nationalities, cities of origin or travel history and travel alerts for non-essential travel.

Guests are recommended to check with respective governments or diplomatic missions prior to travel.

The following options are available to Royal Brunei Airlines guests who are affected by the flight changes and travel bans:

Booking on another RB flight: Guests can book onto another RB flight at a later date without any change fees. Applicable for all flights to and fro mainland China and Hong Kong from January 31 to March 31 that was ticketed up to January 31.

Full refund: Obtain a full refund to your original payment method for the amount equivalent to guests’ bookings. Applicable for all flights to and fro mainland China and Hong Kong from January 31 to March 31 that was ticketed up to January 31.

For bookings made through travel agents including online travel agents, refund requests are to be made via the respective travel agents. “RB’s Self-service Check-in (Internet check-in, Mobile check-in and SMS) will not be available for the abovementioned flights including Hong Kong and Taipei until further notice.

Royal Brunei Airlines assures that the safety and wellbeing of its guests and operating crew is its highest priority. RB is complying with advice and regulations from the local government, China Civil Aviation Authority, global and local health authorities, including the WHO.

RB guests who are in China are advised to abide by announcements made by the government and health authorities, and to contact their respective diplomatic missions in mainland China for assistance.

RB will provide further updates to the latest developments on this matter as appropriate, which can be obtained via Twitter (@royalbruneiair) and Facebook (https://www.facebook.com/royalbruneiairlines).

Alternatively, members of the public can also check its website www. flyrb.com, contact customer service centre 2212222 or local RB offices.



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