BANDAR SERI BEGAWAN
Royal Brunei Airlines (RB) has recruited over 60 new local cabin crew this year, accommodating the national carrier’s rapid route expansion to regional destinations.
The addition of the front liners makes up 96 per cent of Bruneian crew employed by RB, marking the largest number of cabin crew recruitment since its incorporation in 1974.
RB Chief People & Performance Officer Kurt Harding said that the airline aims to achieve the Skytrax 4-star rating.
“A key part to achieving this important milestone is service delivery from our front liners including our cabin crew,” he said.
The crew recruitment was completed in three batches to ensure best training was offered in terms of guest service delivery and mandatory safety training.
Harding also said that RB has a commitment to build a unique guest experience that will continuously exceed guest expectations and one that reflects the Bruneian hospitality.
“As the national carrier of Brunei, RB always wants to be an employer of choice to local jobseekers as well as lead the training and development of its people through pioneering programs,” he added.
The recent introduction of routes to Haikou and soon Taipei, Chengdu, Changsha, Kuching and Tokyo have resulted to the increase of its cabin workforce.
Previously, about 79 per cent of the crew are Bruneians who are from various educational backgrounds ranging from diplomas to graduates.
In a statement from RB, it said that the boutique airline continues to support the country’s mission by working together with Job Centre Brunei and using it as a platform to acquire locals into the workforce.
The opportunity for career progression is also available for cabin crew interested in building and expanding their knowledge and skills within the airline industry, it added.
This year has been an exciting one for RB and its crew as the airline achieved significant milestones in routes, tourism development and bagged some awards.
The awards include the 2018 TripAdvisor Traveller’s Choice for Economy Class, TripAdvisor Traveller’s Choice for Regional Airlines and moving 14 ranks up to being 78th best airlines in the world on the Skytrax ranking.